FAQs

Chair Covers (2)

What fabric are your Chair Covers made of?

Our standard chair covers are normally made of 100% Polyester By-Stretch fabric. This material is particularly suited for chair covers as it falls very nicely on the chairs, it is easy-care and requires minimal ironing.

We usually make custom-size chair covers out of the same By-Stretch fabric, although you can request quotes for any of our other fabric types.

What’s the procedure for collecting my chair or chair cover and making custom-sized chair covers?

We can make chair covers to fit virtually any chair.

You will first need to purchase the Chair Collection and Sample service from our Customised Chair Covers section.
You can enter a convenient date that you would like us to collect your chair or sample chair cover in the additional notes field on the online checkout.

Once your order is through, we will send ParcelForce to collect your chair or chair cover. If we are collecting a chair, please make sure it has been properly packed to avoid damage during transit. Unfortunately we cannot control the couriers’ performance, and we are not liable for any damages occured during transit, although we may assist you in case of any claims with ParcelForce.

Once your chair has reached us, we will measure it and make a sample chair cover to fit it. We will then send both the sample cover and the chair back to you for approval.
If we collected a sample chair cover from you, please note that this will have to be cut in order for our technicians to be able to copy it precisely.

When you receive our sample cover, please email us to say whether you approve of it. Alternatively you may notify us regarding any amendments that may be required, and we will get the necessary information from you in order to produce a sample that meets with your satisfaction.

Once we have received your written approval by email, as well as a final order and payment for the full quantity of chair covers, we will be able to begin production, and from that point you can expect to receive your chair covers within 7 days, unless we advise you otherwise.

Delivery (9)

What are the delivery times?

We endeavour to deliver every order within 7 days of receiving cleared payment.

However this is subject to stock availability of fabric and the total size of the order. It is also subject to courier delays and other issues which unfortunately we cannot control.

Please read our Policy for a full explanation of our delivery procedures and liability.

What are the delivery charges?

  • Standard delivery charge is £8.50 to mainland UK. All orders are dispatched via ParcelForce courier service.
  • Charges to non-mainland UK i.e. Northern Ireland, Channel Islands etc. are listed in the checkout.
  • Delivery charge for Scottish highlands is different to mainland charges. The correct delivery charge will be applied on checkout after the appropriate region has been selected.
  • If the correct delivery region is not selected on checkout and this results to delivery charges being calculated incorrectly, your order will have to be delayed until the correct postage has been applied and paid for in full.

What are delivery times during adverse weather conditions?

Some areas in Scotland and mainland UK have been affected by adverse weather conditions that caused deliveries to be delayed for several days. Unfortunately, we cannot guarantee that deliveries to these badly-affected regions will be honoured in time for any festive arrangements. However, we will do our utmost to despatch all orders from our premises well in time.

The last day for Christmas orders from the Scottish regions is the 17th Dec 2010. Any orders placed after this date cannot be guaranteed delivery in time for Christmas.

How do I track my order?

You can track your order within our factory to see whether it’s processing in the workshop, it has been dispatched or whether there are any problems or a hold on it (for example, if some items are out of stock or incorrect postage has been applied) by entering your email address and order number (starting with RC and seven digits) in our tracking page.

Why have I not received my order yet?

We usually aim to dispatch every order within 7 working days. It is then in the hands of ParcelForce to deliver it according to their schedules and service.

Orders are dispatched on 24-hour courier service for mainland UK (excluding Scottish Highlands and islands), on 48-hour services to the Highlands, islands and Northern Ireland, and on 3-to-4-day services for the Republic of Ireland and other countries.

Please note that once an order has been dispatched, it is in the hands of the couriers and no longer within our control or responsibility.

The couriers require a signature to deliver your order. If they cannot obtain one, they will leave a card to let you know they tried to deliver and then they will take your parcel either back to the local ParcelForce depot or to the nearest Post Office. They will keep it there for a few days, during which time you will have to contact them and either arrange re-delivery or collect from their depot or Post Office. If you do not claim your parcel within a few days, it may be returned to us. If this happens, we will advise you and keep it in storage for a maximum of 1 month. We can re-dispatch it with a re-delivery charge payable of £6.

We do provide a fully trackable service, from the moment you place your order online until it’s delivered to your door or to your local ParcelForce depot or Post Office.

You can track your order online, within our factory before it is dispatched, on this page: http://tablecloth.co.uk/tracking.html

You can further track your order once it has been dispatched, from ParcelForce’s page: http://www.parcelforce.com.
Your consignment number is always emailed to you as soon as your order leaves our premises. Please check your bulk/spam email folder as sometimes ParcelForce’s emails can end up there.

As we provide fully trackable services as above, responsiblity lies with the customer for keeping track and receiving delivery of your order once it has left our premises. Unfortunately, once a parcel is on the couriers’ hands, we cannot be held responsible for any delays or non-delivery.
Please read our Terms and Conditions of Sale for full details.

My order is a priority, how do I tell you about my preferred delivery date?

If you would like to have your order on a specific day, you will need to enter your order online on our website, choose the Priority Handling and Shipping service on checkout, and then use the ‘Additional Notes about your order’ field on the checkout page to write to us about the urgency of your order – please include the day you need your order delivered. We cannot guarantee it will always be possible to deliver on your chosen timescale, but we will phone you to confirm if that’s the case.

Alternatively, you can send us an email as soon as you’ve placed your order online – please include your name and order number (starting with RC) so we can easily track your order, and mention the day you would like to have the order delivered. We will then reply to let you know if it can be done (unless of course we have previously agreed to it over the phone).

Which courier do you use?

We currently use ParcelForce as our couriers for delivery of every order.

When your order is dispatched, you will receive an email from ParcelForce (if you have provided us with a valid email address) which will include the consignment number and ParcelForce’s contact details, to enable you to track your shipment online or by phoning ParcelForce.

On the day of delivery (advised to you in ParcelForce’s email), there should be someone present at your premises to take delivery and sign for the parcel.

If there is no one present to sign for the parcel, the courier will leave a card and take the parcel to the local depot or the nearest Post Office. The card will explain how to contact the couriers to arrange a re-delivery or pick-up of your parcel. The parcel will stay with the couriers for a few days. They may attempt re-delivery in the next few days. If the parcel remains unclaimed after several days, it will be returned to us. If this happens, we will let you know and keep your parcel here until you instruct us to re-dispatch it. This will incur a re-delivery charge of £8.50, which has to be paid before we re-dispatch the parcel.

We will keep any parcels returned back to us by the couriers that have remained unclaimed (or where a re-delivery charge has not been paid) for one month, after which time we cannot guarantee availability for re-dispatch.

What is a priority 3-4 working days?

We offer a Priority Handling and Shipping service for orders that customers need very urgently.

If you purchase this service online alongside your order, we will make sure your order is prioritised, i.e. ‘jumps the queue’ in our workshop and then dispatched as soon as possible once it’s ready.

This generally means that your order can be dispatched within 3 to 4 working days, however shorter times may be possible by prior arrangement.

If you would like to have your order sooner than 3 to 4 days, please phone us first to enquire about availability of fabrics and the current workload in our workshop. We can then give you an estimate based on the sizes and quantities you are looking to order.

If you would like to have your order on a specific day, you will need to enter your order online on our website, choose the Priority Handling and Shipping service on checkout, and then use the ‘Additional Notes about your order’ field on the checkout page to write to us about the urgency of your order – please include the day you need your order delivered. We cannot guarantee it will always be possible to deliver on your chosen timescale, but we will phone you to confirm if that’s the case.

Alternatively, you can send us an email as soon as you’ve placed your order online – please include your name and order number (starting with RC) so we can easily track your order, and mention the day you would like to have the order delivered. We will then reply to let you know if it can be done (unless of course we have previously agreed to it over the phone).

Where do you deliver to?

We deliver anywhere in the UK, all over Europe and anywhere else in the world.

For deliveries to the Republic of Ireland, please visit our website www.Tablecloths.ie, targeted specifically to customers in Ireland. All prices and billing are in Euros, and delivery options specifically tailored to Ireland.

For deliveries to Europe, please visit our European website at www.TableclothsWorld.com, targeted specifically to customers in Europe. All prices and billing are in Euros, and delivery options specifically tailored to Europe.

Samples & Brochures (2)

Can I request samples?

Yes, of course you can.

We provide a free sample service so you can see what our fabrics look and feel like before placing an order.

The samples we send out are colour swatches, i.e. cut-outs of our fabrics in all the colours they come in. You can ask to receive samples of any of our available fabrics.

You can request to receive samples by filling your details in the online sample form on our website.

Can I have a sample of my printed logo before final production?

You can order a print proof from our Printing Services page for £6 plus delivery and VAT. You will then receive your logo printed on a piece of fabric the same colour as what you are planning to purchase (if you have advised us of the colour previously). This will enable you to see what the print looks like on our fabric. Your logo will look exactly the same when printed on the finished tablecloth, and you can instruct us on the exact positioning.

Tablecloths & Napkins (6)

Can I request samples?

Yes, of course you can.

We provide a free sample service so you can see what our fabrics look and feel like before placing an order.

The samples we send out are colour swatches, i.e. cut-outs of our fabrics in all the colours they come in. You can ask to receive samples of any of our available fabrics.

You can request to receive samples by filling your details in the online sample form on our website.

Do you stock tablecloths?

As a factory, we only stock fabrics. We have large quantities of fabric rolls, measuring in the thousands of meters.

This enables us to make any size and shape tablecloths according to each customer’s requirements.

We always endeavour to keep our website up-to-date with current stock availability. If a certain fabric or colour goes out of stock, we always try to update our website as quickly as possible so this particular colour does not show in the colour list until it comes back in stock.

In the unlikely event that you place an order and your chosen fabric/colour has just gone out of stock, we will contact you promptly and offer you a choice of replacement designs/colours, waiting for your chosen fabric/colour to come back in stock, or a full refund if your order has not been processed yet.

How are your products finished?

We pride ourselves in brining to our customers a large variety of customisable table linen products; whether be it size, colour or shape. The final finish of the tablecloths and napkins are no different.

Our table linen (tablecloths, napkins, etc) may have an overlock finish, an hem finish, ascallop finish or a binding-tape finish, depending upon customer’s specification and availability (finish availability is shown on the relevant product page). However, if no finishing information is provided, the default finishing method is overlocking.

Exceptions include table runners, which are hemmed, and any other item in our website where it is specifically stated on the item’s page that it is hemmed.

For our overlocking/hemming we endeavour to use threads of the same colour as the item being overlocked, where this is possible. However customers should note that it is not always possible to match the colour of the fabric to the colour of the thread exactly, so contrasting shades may be used. The overlock thread will be the same general colour, but sometimes it will be a different shade than the fabric itself.

The chevron is a product exclusive to the Greek Satin fabric. Chevron finish can only be applied to square or oblong tablecloths. It is not possible to apply this finish on napkins, round tablecloths, oval or cassinian tablecloths, or table runners.
Overlock

overlock overlock overlock overlock

Hemming

hem hem

Wide 2″ Hemming

hem

Chevron

chevron chevron chevron

Scallop

Scallop Scallop Scallop

The colour I want is included in the samples I received but is not available from the drop-down menu, why? And how can I order it?

We make samples in batches, but in the meantime certain colours may go out of stock or be discontinued.

If a colour is included in samples you have received from us but it is not available on the website, this probably means that the colour is either not in stock at the moment or has been discontinued.

However, you are welcome to email us if you come across a case like this, as on rare occasions it may just be an omission on our part!

What is a join or a seam?

First, we have to note that joins on tablecloths are always undesirable and will never produce an elegant or well-presented look. For this reason, we do not recommend joins, and it is up to the customer to decide whether a join is really required, with the expected degradation of the presentation quality of the tablecloth.

Now, on to the definitions…

Joins (also called seams) are points where two pieces of fabric have been stitched together to make a very large tablecloth, as per a customer’s requirement.

As we cut and make all our tablecloths from rolls of fabric, the maximum size we can make without any joins depends on the width of the rolls of the fabric you choose for your tablecloths. If that width is exceeded, we will have to join two pieces of fabric together to reach your required size.

Joins always go on one side of the tablecloth. For circular tablecloths, the join goes onone side-wing.

When placing your order you will see on-screen a clear indication of whether your tablecloth will have a join before you reach checkout.

Why can’t I order Polycotton tablecloths wider than 60″?

All Polycotton fabric is currently 60″ wide.

As we make all our items from the fabric that is available to us, we can only go up to 60″ in width or diameter for Polycotton items.
We do not offer larger sizes with joins, as these would be very prominent and would look awkward as they would usually be on the table top.

If you wish to order a larger dimension, we recommend you choose our Spectra® Plain fabric, which can go up to 110″ (280cm) without any joins.

Runners (1)

Does the length of a runner include the tassels or not?

Whenever we refer to the length of a table runner, we always mean the length from end to end, or from pointed end to pointed end (for pointed-end runners), excluding the length of tassels (in case tassels have been purchased).

Customers are advised to note that the tassels’ length is additional to the length of the runner they are ordering, so that they may be able to perform their calculations appropriately for their tables.

Fabric (1)

I would like my fabric overlocked on two sides, can you provide this product? How much does it cost?

Depending on the meterage of the fabric you wish to order, we may be able to do this for you. Please contact us via email for a quote.

Table Protector (7)

Can I purchase TableShield or Table Guardian per metre/roll?

Depending on the quantity you wish to order, this may be possible. Please contact us via email for a quote.

How do you finish a customised Table Guardian?

The Table Guardian does not require any type of finish on the edges. It is cut to size and can go straight away on the table. It is meant to be placed underneath a tablecloth, to provide protection to the table and friction so that the tablecloth will not slip or move around on the table top.

How do you finish a customised TableShield?

The TableShield’s edges are covered with binding tape to give a finished and elegant look.

We always endeavour to match the binding tape colour to the TableShield shade as much as possible, but this is not always feasible, so in most cases, the binding tape may be of a slightly different hue or shade than the TableShield itself.
If you have any doubts, feel free to contact us by phone or email before you place your order and we can let you know what colour binding tape can be used on your choice of TableShield colour.

My TableShield arrived in two pieces, why?

Our TableShield rolls come in a fixed width of about 59″ (150cm). Any TableShield required that exceeds 59″ in both dimensions (or in diameter for circular TableShields) will have to be made in two pieces.
This is always mentioned on the TableShield customisation pages when you are placing an order (or just checking the cost), as well as in your shopping cart, and on your order invoice which is produced automatically and emailed to you upon completion of your online order.

Where it’s necessary to make a TableShield in two pieces, we leave the sides where the two pieces will touch each other unbound (i.e. without binding tape stitched on), to provide a smoother surface when you place the two pieces adjacent to each other.

If you are ordering a large TableShield and wish to request a different setup (for example, more than two pieces, specific positions of cutting the pieces, etc), please email us and let us know – we will then advise you of the feasibility of your request.

My TableShield or Table Guardian is in two pieces. Can I have them symmetrical?

If our website says that the TableShield or Table Guardian you are ordering is going to be in two pieces, how we cut these depends on the total dimensions of your item.

For a Table Guardian, we usually cut the maximum width possible as one piece, and the remaining width into a second piece. This is the usual procedure, as the Table Guardian is meant to be placed underneath a tablecloth and so the unsymmetrical cut will not show.

For TableShields, we usually try to make multi-piece Shields symmetrical, however this may not always be possible.

If you want to instruct us of a specific way you would like your TableShield cut, please email us and let us know – we will then advise you of the feasibility.

What is better: TableShield or Table Guardian?

The TableShield is a roughly 4mm thick table protector. It is made with polyester felt on the bottom and a leatherette top. It is edged with binding tape of a similar shade to its leatherette top. The TableShield is meant to be placed on the table without any tablecloth on it, and it will protect the table top from marks, scratches as well as hot dishes, spills and stains. It can be rolled away and easily stored.

The Table Guardian is a thinner (< 2mm) material, made of polyester felt on the bottom and a rubbery top surface. It is meant to be placed on the table underneath a tablecloth. In this way, it will protect the table top from scratches, stains, spills and also from hot dishes. It will also prevent the tablecloth from slipping around on the table top. The Table Guardian can also be rolled away and easily stored when not needed.

The customisation utility says that the product will be made in more than one piece, why?

Our TableShield and Table Guardian rolls come in fixed widths of about 149cm and 139cm respectively.

If the item you are ordering is bigger in both dimensions (or in diameter for circular protectors), it will have to be made in two pieces.

If you wish us to make the two pieces in a specific way (e.g. separate them at a specific length), please email us and we will advise you of the feasibility of your request.

Logo Printing (5)

Can I have a sample of my printed logo before final production?

You can order a print proof from our Printing Services page for £6 plus delivery and VAT. You will then receive your logo printed on a piece of fabric the same colour as what you are planning to purchase (if you have advised us of the colour previously). This will enable you to see what the print looks like on our fabric. Your logo will look exactly the same when printed on the finished tablecloth, and you can instruct us on the exact positioning.

Do you print on runners and napkins?

We do print on runners, please visit our Logo Printing page to order our Printed Runner product.

This consists of a table runner made in our Spectra® Plain fabric, dimensions 80cm x 280cm, which will be printed with your logo on one end. We normally position the logo about 10″ (25cm) from the runner’s edge, but we can position it anywhere you like, please instruct us via email after placing your order.

We do not currently print on napkins for small quantities. However, if you wish to order a large quantity, please email us. We will advise you of the feasibility and we will produce a quote for you.

What is the minimum and maximum sizes that you can print?

The maximum size we can print is A3, which is approximately 42cm x 29cm. We usually print in the maximum length of about 42cm and maintain the height of the logo in proportion so that there is no distortion.

There is no minimum size we can print – all our customers want their logos to be printed as big as possible!

What is your method of printing?

Please refer to our Logo Printing page for a full explanation of the printing method we use, its features and limitations. Our logo printing page can be seen here.

Will my logo background colour match that of the tablecloth?

Our Logo Printing page explains the method we use to print logos on tablecloths, including the fact that there is always a background to your logo, whether white or other colour that you have included in your JPEG file.

If you have chosen to make your JPEG file with a background colour that tries to match the colour of the tablecloth you are purchasing, please note that this may not be possible, as fabric hues are different than the hues produced by our printers. In most cases, your logo background will be visible even if it matches as close as possible the colour of the fabric.

Washing Instructions (1)

Where can I find washing or care guide?

Please visit our Care Guidelines here. Alternatively click on the care guide link at the bottom of the page.

Returns & Cancellations (5)

I have purchased customised tablecloths, but I have changed my mind or they are not up to my expectations, can I return them?

As all our items are custom-made for each individual customer and order, unfortunately we cannot accept returns for changes of mind or not meeting customers’ expectations.

With regards to the latter point above, we strongly recommend customers to request our free colour swatches before placing any order, so you can see what our fabrics look and feel like before you finalise your order with us.
We send out colour swatches of the same fabrics we use for making our tablecloths and napkins, and upon request we can also send a small napkin as a sample so you can see the overlock finish we produce. This way you will have a clear picture of what your items will look and feel like before you place your order, so you have clear knowledge of what to expect.

I have purchased popular-size tablecloths, but I have changed my mind or they are not what I expected, can I return them?

As all our items are custom-made for each individual customer and order, unfortunately we cannot accept returns for changes of mind or not meeting customers’ expectations.

This also applies to items listed as ‘popular sizes’ on our website. These items are also custom-made, but we list them as ‘popular sizes’ on the website in order for customers to be able to locate and order them more easily (instead of having to enter the dimensions manually).

With regards to items not meeting customers’ expectations, we strongly recommend customers to request our free colour swatches before placing any order, so you can see what our fabrics look and feel like before you finalize your order with us.
We send out colour swatches of the same fabrics we use for making our tablecloths and napkins, and upon request we can also send a small napkin as a sample so you can see the overlock finish we produce. This way you will have a clear picture of what your items will look and feel like before you place your order, so you have clear knowledge of what to expect.

I received my order damaged, can I return them and how?

Upon receiving an order from us, it is essential that you check it thoroughly within 7 days of delivery.

If you discover that an item or items that you’ve received from us appear to be damaged or defective, please email us as soon as possible explaining the problem in as much detail as possible.

In your email please include your name, the name of the person who placed or paid for the order (if different), the order number (starting with RC), and the nature of the problem. If you can attach a photo of the defective items it will be very helpful and speed up the process.
Unfortunately due to the nature of our business we cannot accept any claims over the telephone, but only in writing. Email is preferable, however if you do not have access to it, you can always send us a fax or a letter in the post.

We will aim to reply to your email, fax or letter within one to two working days. We will investigate your claim, and depending on the nature of the issue and upon the details you provide to us, we may request that you return the items back to us for inspection.

Upon examining the damaged/defective items you return and confirming the defects, we will then arrange to dispatch replacement items to you as soon as possible.

I washed my tablecloths the first time but I noticed that the tablecloth is a couple of cm smaller, why?

It is normal to have a small amount of shrinkage after you’ve washed a fabric for the first one or two times. The shrinkage of our Polyester fabric should be relatively small, usually only a few centimetres.

Polycotton or 100% Cotton fabrics will of course shrink much more. This is normal behaviour and not out of the ordinary.

The tablecloths I received are 2cm bigger or smaller than what I ordered, why and how do we fix this?

As all our tablecloths and napkins are custom made for you, using manual techniques, there can often be small discrepancies between the various sizes we offer.

Generally, a difference of around 2cm (or 1 inch) from the size you ordered (upwards or downwards) is expected to occur in a significant percentage of the items we make and does not constitute a fault. It is simply an acceptable variation in the size of tablecloth/napkin you may receive, bearing in mind it is all custom-made.

Miscellaneous (1)

Can I get a discount or a promotional code?

One-off Discounts

All promotional codes shown here are for the public and trade alike; however the order must exceed the thresholds specified below to qualify. Each promotional code is only applicable to its corresponding range of spending as outlined in the table below. Please note, these promotional codes apply only to the cost of the goods; not the shipping charge.

 
RangeDiscountPurchase
£100 to £2501%100T250
£250 to £5002%250T500
£500 to £7503%500T750
£750 to £1,0004%750T1000
£1,000 to £1,2505%1000T1250
£1,250 to £1,5006%1250T1500
£1,500 to £1,7507%1500T1750
£1,750 to £2,0008%1750T2000
£2,000 to £2,5009%2000T2500
£2,500 to £3,00010%2500T3000
£3,000 to £5,00012%3000T5000
£5,000 to £10,00015%5000T10000
£10,000 and above17%10000TABOVE

Permanent Discounts for Loyal Business Customers

  1. Loyal business customers who have ordered £1,250 or more in the last 6 months can be offered a 5% promotional code applicable to any amount (small or big).
  2. Loyal business customers who have ordered £3,000 or more in the last 6 months can be offered a 10% promotional code applicable to any amount (small or big).
  3. Loyal business customers who have ordered £5,000 or more in the last 6 months can be offered a 15% promotional code applicable to any amount (small or big).

Instructions & Notices of Change

How to use or apply the discount code?
Take note of the promotional code relevant to your order from the table above. The code will be required once ready for checkout. Enter the code as given without spaces into the dedicated field called “Promotional Discount Code” then press apply.

Notice

We reserve the right to amend or cancel any of these discounts without prior notice.