FAQs

Delivery

What are delivery times during adverse weather conditions?

Some areas in Scotland and mainland UK have been affected by adverse weather conditions that caused deliveries to be delayed for several days. Unfortunately, we cannot guarantee that deliveries to these badly-affected regions will be honoured in time for any festive arrangements. However, we will do our utmost to despatch all orders from our premises well in time.

The last day for Christmas orders from the Scottish regions is the 17th Dec 2010. Any orders placed after this date cannot be guaranteed delivery in time for Christmas.

What are the delivery charges?

  • Standard delivery charge is £8.50 to mainland UK. All orders are dispatched via ParcelForce courier service.
  • Charges to non-mainland UK i.e. Northern Ireland, Channel Islands etc. are listed in the checkout.
  • Delivery charge for Scottish highlands is different to mainland charges. The correct delivery charge will be applied on checkout after the appropriate region has been selected.
  • If the correct delivery region is not selected on checkout and this results to delivery charges being calculated incorrectly, your order will have to be delayed until the correct postage has been applied and paid for in full.

What are the delivery times?

We endeavour to deliver every order within 7 days of receiving cleared payment.

However this is subject to stock availability of fabric and the total size of the order. It is also subject to courier delays and other issues which unfortunately we cannot control.

Please read our Policy for a full explanation of our delivery procedures and liability.

How do I track my order?

You can track your order within our factory to see whether it’s processing in the workshop, it has been dispatched or whether there are any problems or a hold on it (for example, if some items are out of stock or incorrect postage has been applied) by entering your email address and order number (starting with RC and seven digits) in our tracking page.

Why have I not received my order yet?

We usually aim to dispatch every order within 7 working days. It is then in the hands of ParcelForce to deliver it according to their schedules and service.

Orders are dispatched on 24-hour courier service for mainland UK (excluding Scottish Highlands and islands), on 48-hour services to the Highlands, islands and Northern Ireland, and on 3-to-4-day services for the Republic of Ireland and other countries.

Please note that once an order has been dispatched, it is in the hands of the couriers and no longer within our control or responsibility.

The couriers require a signature to deliver your order. If they cannot obtain one, they will leave a card to let you know they tried to deliver and then they will take your parcel either back to the local ParcelForce depot or to the nearest Post Office. They will keep it there for a few days, during which time you will have to contact them and either arrange re-delivery or collect from their depot or Post Office. If you do not claim your parcel within a few days, it may be returned to us. If this happens, we will advise you and keep it in storage for a maximum of 1 month. We can re-dispatch it with a re-delivery charge payable of £6.

We do provide a fully trackable service, from the moment you place your order online until it’s delivered to your door or to your local ParcelForce depot or Post Office.

You can track your order online, within our factory before it is dispatched, on this page: http://tablecloth.co.uk/tracking.html

You can further track your order once it has been dispatched, from ParcelForce’s page: http://www.parcelforce.com.
Your consignment number is always emailed to you as soon as your order leaves our premises. Please check your bulk/spam email folder as sometimes ParcelForce’s emails can end up there.

As we provide fully trackable services as above, responsiblity lies with the customer for keeping track and receiving delivery of your order once it has left our premises. Unfortunately, once a parcel is on the couriers’ hands, we cannot be held responsible for any delays or non-delivery.
Please read our Terms and Conditions of Sale for full details.

My order is a priority, how do I tell you about my preferred delivery date?

If you would like to have your order on a specific day, you will need to enter your order online on our website, choose the Priority Handling and Shipping service on checkout, and then use the ‘Additional Notes about your order’ field on the checkout page to write to us about the urgency of your order – please include the day you need your order delivered. We cannot guarantee it will always be possible to deliver on your chosen timescale, but we will phone you to confirm if that’s the case.

Alternatively, you can send us an email as soon as you’ve placed your order online – please include your name and order number (starting with RC) so we can easily track your order, and mention the day you would like to have the order delivered. We will then reply to let you know if it can be done (unless of course we have previously agreed to it over the phone).

Which courier do you use?

We currently use ParcelForce as our couriers for delivery of every order.

When your order is dispatched, you will receive an email from ParcelForce (if you have provided us with a valid email address) which will include the consignment number and ParcelForce’s contact details, to enable you to track your shipment online or by phoning ParcelForce.

On the day of delivery (advised to you in ParcelForce’s email), there should be someone present at your premises to take delivery and sign for the parcel.

If there is no one present to sign for the parcel, the courier will leave a card and take the parcel to the local depot or the nearest Post Office. The card will explain how to contact the couriers to arrange a re-delivery or pick-up of your parcel. The parcel will stay with the couriers for a few days. They may attempt re-delivery in the next few days. If the parcel remains unclaimed after several days, it will be returned to us. If this happens, we will let you know and keep your parcel here until you instruct us to re-dispatch it. This will incur a re-delivery charge of £8.50, which has to be paid before we re-dispatch the parcel.

We will keep any parcels returned back to us by the couriers that have remained unclaimed (or where a re-delivery charge has not been paid) for one month, after which time we cannot guarantee availability for re-dispatch.

What is a priority 3-4 working days?

We offer a Priority Handling and Shipping service for orders that customers need very urgently.

If you purchase this service online alongside your order, we will make sure your order is prioritised, i.e. ‘jumps the queue’ in our workshop and then dispatched as soon as possible once it’s ready.

This generally means that your order can be dispatched within 3 to 4 working days, however shorter times may be possible by prior arrangement.

If you would like to have your order sooner than 3 to 4 days, please phone us first to enquire about availability of fabrics and the current workload in our workshop. We can then give you an estimate based on the sizes and quantities you are looking to order.

If you would like to have your order on a specific day, you will need to enter your order online on our website, choose the Priority Handling and Shipping service on checkout, and then use the ‘Additional Notes about your order’ field on the checkout page to write to us about the urgency of your order – please include the day you need your order delivered. We cannot guarantee it will always be possible to deliver on your chosen timescale, but we will phone you to confirm if that’s the case.

Alternatively, you can send us an email as soon as you’ve placed your order online – please include your name and order number (starting with RC) so we can easily track your order, and mention the day you would like to have the order delivered. We will then reply to let you know if it can be done (unless of course we have previously agreed to it over the phone).

Where do you deliver to?

We deliver anywhere in the UK, all over Europe and anywhere else in the world.

For deliveries to the Republic of Ireland, please visit our website www.Tablecloths.ie, targeted specifically to customers in Ireland. All prices and billing are in Euros, and delivery options specifically tailored to Ireland.

For deliveries to Europe, please visit our European website at www.TableclothsWorld.com, targeted specifically to customers in Europe. All prices and billing are in Euros, and delivery options specifically tailored to Europe.