FAQs

Returns & Cancellations

I have purchased customised tablecloths, but I have changed my mind or they are not up to my expectations, can I return them?

As all our items are custom-made for each individual customer and order, unfortunately we cannot accept returns for changes of mind or not meeting customers’ expectations.

With regards to the latter point above, we strongly recommend customers to request our free colour swatches before placing any order, so you can see what our fabrics look and feel like before you finalise your order with us.
We send out colour swatches of the same fabrics we use for making our tablecloths and napkins, and upon request we can also send a small napkin as a sample so you can see the overlock finish we produce. This way you will have a clear picture of what your items will look and feel like before you place your order, so you have clear knowledge of what to expect.

I have purchased popular-size tablecloths, but I have changed my mind or they are not what I expected, can I return them?

As all our items are custom-made for each individual customer and order, unfortunately we cannot accept returns for changes of mind or not meeting customers’ expectations.

This also applies to items listed as ‘popular sizes’ on our website. These items are also custom-made, but we list them as ‘popular sizes’ on the website in order for customers to be able to locate and order them more easily (instead of having to enter the dimensions manually).

With regards to items not meeting customers’ expectations, we strongly recommend customers to request our free colour swatches before placing any order, so you can see what our fabrics look and feel like before you finalize your order with us.
We send out colour swatches of the same fabrics we use for making our tablecloths and napkins, and upon request we can also send a small napkin as a sample so you can see the overlock finish we produce. This way you will have a clear picture of what your items will look and feel like before you place your order, so you have clear knowledge of what to expect.

I received my order damaged, can I return them and how?

Upon receiving an order from us, it is essential that you check it thoroughly within 7 days of delivery.

If you discover that an item or items that you’ve received from us appear to be damaged or defective, please email us as soon as possible explaining the problem in as much detail as possible.

In your email please include your name, the name of the person who placed or paid for the order (if different), the order number (starting with RC), and the nature of the problem. If you can attach a photo of the defective items it will be very helpful and speed up the process.
Unfortunately due to the nature of our business we cannot accept any claims over the telephone, but only in writing. Email is preferable, however if you do not have access to it, you can always send us a fax or a letter in the post.

We will aim to reply to your email, fax or letter within one to two working days. We will investigate your claim, and depending on the nature of the issue and upon the details you provide to us, we may request that you return the items back to us for inspection.

Upon examining the damaged/defective items you return and confirming the defects, we will then arrange to dispatch replacement items to you as soon as possible.

I washed my tablecloths the first time but I noticed that the tablecloth is a couple of cm smaller, why?

It is normal to have a small amount of shrinkage after you’ve washed a fabric for the first one or two times. The shrinkage of our Polyester fabric should be relatively small, usually only a few centimetres.

Polycotton or 100% Cotton fabrics will of course shrink much more. This is normal behaviour and not out of the ordinary.

The tablecloths I received are 2cm bigger or smaller than what I ordered, why and how do we fix this?

As all our tablecloths and napkins are custom made for you, using manual techniques, there can often be small discrepancies between the various sizes we offer.

Generally, a difference of around 2cm (or 1 inch) from the size you ordered (upwards or downwards) is expected to occur in a significant percentage of the items we make and does not constitute a fault. It is simply an acceptable variation in the size of tablecloth/napkin you may receive, bearing in mind it is all custom-made.